IMRG welcomes some of the biggest and most insightful retailers and solution providers for a laid back chat about key issues facing the industry.
From insight into the challenges that specific sectors have had to deal with during the pandemic, to dealing with peak periods and making the most of tough trading conditions; IMRG video and audio podcasts bring our data experts and special guests together to chew the fat on key topics and challenges.
This weeks the focus is on 'What Is Identity In Retail & Why Is It Important?' with Russell Loarridge, Director at ReachFive, answering questions such as; How can retailers understand where their customer’s data is today? How can retailers improve customer data (profile, consent and preferences)? and Once they have it, how should they use it?
This weeks the focus is on 'Retail Marketing Budgets Post Pandemic' with John Readman, Founder & CEO at BOSCO, answering questions such as; What is the main strategy a retailer should take when allocating marketing spend? Which are the fastest growing channels? and What are the main challenges in deciding where to spend your marketing budget?
This weeks the focus is on 'Fashion Ecommerce Stats & Trends' with Gary Carlile, Senior Vice President, Global Strategic at nShift, answering questions such as; What current trends do you see in online delivery? How are retailers managing higher online volumes? and What could be the lasting impacts of the pandemic on delivery?
This weeks the focus is on 'Fashion Ecommerce Stats & Trends' with Ben Lax, Global Head of Marketing at SaleCycle, answering questions such as; What approaches should retailers take to optimise conversion? What can retailers do to improve checkout performance? and What can retailers do to inspire customer loyalty?
This weeks the focus is on 'Cross-Border Shopper Insight' with Scott Lindsay, Head of Marketing, EMEA at ESW answering questions such as; Which demographics are most likely to shop cross-border in each country? Have all other countries seen a similar retail impact from the pandemic as seen in the UK? and Which countries saw the biggest increase in first-time online shoppers?
This weeks the focus is on 'The importance of personalised delivery experiences' with Gary Carlile, Senior Vice President at Unifaun & Consignor Group, answering questions such as; Why is it important to personalise the delivery experience? What role can C&C play in this? and Should retailers be looking at fulfil from store models?
This weeks the focus is on 'Digital transformation in a post-covid world' with Lee Metters, Client Partner, Retail and Travel at Awin, answering questions such as; Which metrics should retailer be focusing on improving? What shifts are you seeing in the payments area? and What do you think the future of online retail is?
This weeks the focus is on 'How retailers can achieve digital transformation' with Amy Goodberry, Senior Sales Executive at Metapack, answering questions such as; How would you define ‘digital transformation’ today? What key trends and developments have you tracked/noted? and What advice would you give retailers to help them develop the best experiences in 2021?
This weeks the focus is on 'Subscriptions models in eCommerce' with Gary Hammond, Head of Product at Kooomo, answering questions such as; Why would a B2C company consider a subscription model? What about direct to consumer companies? and What approach should companies take to incorporate subscriptions into their strategy?
This weeks the focus is on 'Conversational Commerce in Post Purchase' with Andrew Gough, Vice President of Global Sales at HelloDone, answering questions such as; What does conversational commerce mean in post purchase? What role will Click and Consult have as we emerge from covid? and Why post purchase can close the gap on omnichannel experiences?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'How has the pandemic changed online delivery?' with Marc Jiggins, Commercial Director at Yodel, answering questions such as; how did Yodel respond to the pandemic? How has the pandemic changed online delivery in the long term? and what innovations are Yodel looking at?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'Should retailers convert their stores into mini hubs?' with Melanie Tymm, Industry Principal at Maginus, answering questions such as; what should retailers be looking to do with their stores? what are the potential environmental benefits? and what role these stores have for managing returns?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every fortnight IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'Optimising Product Delivery' with Garrett Schwegler, Program Manager, Global Digital Commerce at Lucidworks, answering questions such as; how should retailers approach optimising product discovery on their sites? what difference can the right product placement make? what are the common pitfalls to avoid? and who’s providing a best in class experience right now?
On the 17th February 2021, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Barry Thorn, UK Sales Manager at Akeneo, Kathryn Rockwell, Account Executive at Brightcove, Barley Laing, UK Managing Director at Melissa Data, and Gabriel Fabreschi, Business Development Manager at Lengow to discuss old challenges in new times, digitising the storefront, virtual experiences and Andy spelling his email address incorrectly.
Podcast - The need for consistent customer experience from IMRG VIMEO on Vimeo.
On the 20th January 2021, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Andy Harding, UK Managing Director at Openpay and Ben Scherpenbergs, Senior Manager of Client Services at PFS, to try and predict the unpredictability of the year ahead, to discuss the lessons learnt from 2020, whether the environment is on the radar anymore and how retailers can navigate the choppy waters going forward.
Podcast - Is 2021 going to be a shambles? from IMRG VIMEO on Vimeo.
On the 21st October 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Nir Maayan, Analytic Team Lead at Forter and Monica Eaton, COO & Founder at Chargebacks911 to preview Black Friday and to discuss what retailers can expect to happen (if that is possible this year).
Podcast: Black Friday Preview 2 from IMRG VIMEO on Vimeo.
On the 23rd September 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Amy Goodberry, Senior Sales Executive at Metapack, Mark Finch, VP Sales, EMEA at Moxie and Payal Hindocha, Vertical Product Marketing Manager at Emarsys to discuss how Covid has effected the way we communicate with our customers, whether honesty is the best policy, peak related volume increases and in-the-moment personalisation.
Emarsys website: Learn more about the Emarsys solution and client success. Metapack Website: Retail Peak 2020 - Capacity Planning Playbook Moxie Website: Guide Your Customers, Grow Your Business
On the 18th August 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Aaron Bali, Strategy Director from Wunderkind, formerly BounceX and Gary Hammond, Head of Sales Engineering from Kooomo, to discuss where to start with personalisation, how to get buy in from customers and how to know if you're getting it right.
On the 15th July 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Neil Kuschel, CEO at Global-e, Arlando Velho, Strategic Account Director at ChannelAdvisor, Rory O'Conner, CEO and Founder at Scurri, Ellen Van Daal, Solutions Engineer at Vertex and Joeri Groenwoud, Vice President of Business Development at eShopWorld to discuss cross-border trade, Huawei, Brexit, worldwide VAT and, of course, COVID-19.
On 18th June 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Marc O'Fathaigh, Country Manager at Criteo UK, Mark Batson, Customer Solutions Director at Intelligent Reach, Gary Winter, Parcel Services Director at Quadient, Michele Masnaghetti, Head of Analytics at Epsilon Abacus and Amanda Mickleburgh, Director of Merchant Fraud at ACI Worldwide to discuss Black Friday 2019, what Black Friday 2020 will look like, the consequences of the Coronavirus and how to plan for the good, the bad and the ugly.
On 12th May 2020, Andy Mulcahy, Strategy and Insight Director at IMRG recorded a podcast with Steve Sneath, Sales Director at Intersoft, Steve Allen, VP of Sales UK&I at Metapack and Matthew Furneaux, Global Commercial Director at Loqate, a GBG Solution to discuss the coronavirus, delivery promise and delivery proposition, supply chain issues and Andy cutting his wife's hair.
On 21st April 2020, Andy Mulcahy, Strategy and Insight Director at IMRG had a video podcast with James Perret, VP of Retail at SafeCharge, a Nuvei Company, Andy Harding, UK Managing Director at Openpay and Peter Jakus, VP, Industry & Market Insights at Exponea to discuss the coronavirus, interesting technologies right now, RFID, Andy's VR experience, customer inexperience and Andy bribing his son with a dinosaur.
On 25th March 2020, Andy Mulcahy, Strategy and Insight Director at IMRG had a video podcast with Lewis Besley, Business Development Manager at Emailage, Kirsty Wilson, Account Director at Brightcove and James Barlow, Country Manager – UK & IRL at Akeneo to discuss the coronavirus, what is an essential service, which retailer sectors are doing well, local pubs and are 1 in 10 people are called Andy?
On 10th March 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, sat down with Steve Tainton, Head of Sustainability & CSR from Wincanton and Mike Hayers, Country Manager - UK from ShipStation, to discuss sustainability, green vehicles, Greta Thunberg, returns, Mike's suitcase and the Coronavirus.
On 29th January 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, sat down with Fran Langham, Head of Marketing at iAdvize and Chris Brennan, VP of Client Development at Conversant, to discuss Black Friday trends, Christmas 2019, what too look out for in the next year, our customers' customers and IMRG podcast jingles.
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