IMRG reports

IMRG - Expert reports for online retail intelligence.

Understand emerging trends and key developments in online retail. Compiled by our independent experts together with professional insight from specialist solution providers, get the inside track on industry best practice and accelerate business performance.

Data Week Report 2020

Data Week Report 2020

23/10/2020

Focusing on the retailers’ insights, this report captures the key talking points from Data Week 2020, giving a greater insight into how 21st century businesses are running their operations.

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Customer Week Report 2020

Customer Week Report 2020

25/09/2020

This report provides highlights the key themes and gives retailers a chance to benchmark themselves against their industry peers as they consider how to keep customers happy post lockdown and during this ongoing global health emergency.

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What long-term impacts will the coronavirus have on online delivery?

What long-term impacts will the coronavirus have on online delivery?

06/08/2020

A short paper identifying trends from the outbreak related to the doorstep experience, speed of delivery and click and collect.

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Delivery Week 2020 Report

Delivery Week 2020 Report

07/07/2020

The Covid-19 pandemic has fast-tracked many industry developments and delivery innovations that have long been discussed. Despite the devastating impact it will have on certain aspects of the retail industry, many businesses will emerge on the other side with new propositions and find themselves stronger than before.

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Building for Competitive Growth

Building for Competitive Growth

29/06/2020

Consumers’ needs and expectations are changing and whilst the majority tend to change their behaviours slowly, digital is accelerating this pace of change. This report highlights some of these changes and influences, with our report partner, Proximis, providing thought leadership as we provide suggested actions for consideration.

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IMRG UK Click & Collect Review 2020

IMRG UK Click & Collect Review 2020

18/05/2020

This is an IMRG report, supported by Vaimo and Magento, an Adobe Company. The Review presents an objective and pragmatic view of click & collect for multichannel retail stakeholders, to develop understanding of the solution of its use and potential.

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Retail in the 2020s – Embracing Green to Turn Red into Black

Retail in the 2020s – Embracing Green to Turn Red into Black

13/03/2020

This is an IMRG report, supported by Logistics Reply. The Review examines how, by combining the need for provenance, compliance, brand protection and sustainability through technology, retailers can satisfy the new emboldened, ethically-aware consumer.

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IMRG Returns Review – 2020

IMRG Returns Review – 2020

26/02/2020

This is an IMRG report, supported by Metapack. The Review examines the developing expectations of shoppers and increasing challenges for retailers to make Returns work.

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IMRG Data Report - How to Refine the Checkout to be SCA-Ready

IMRG Data Report - How to Refine the Checkout to be SCA-Ready

05/02/2020

This is an IMRG report, supported by J.P.Morgan, providing a guide for merchants wanting to understand how consumers might interact with secure customer authentication and what impact this could have on their journey.

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IMRG Data Report - 5 things we learnt from Black Friday 2019

IMRG Data Report - 5 things we learnt from Black Friday 2019

28/01/2020

This is an IMRG report, supported by Magento, looking at what we learnt from the Black Friday period 2019, and what it means for the event next year? This report focuses on five key developments from the peak sales event in 2019.

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