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Join IMRG and special guest hosts for a virtual roundtable networking event, where you’ll discuss and gain insight into the impact of recent payment developments on your customer experience.

This virtual networking event will put you in the room with 10-15 senior retailers, with IMRG leading the conversation and ensuring that you walk away prepared to deal with the upcoming payment developments impacting retailers.

Secure customer authentication (SCA) is supposed to come into force in June – meaning customers will need to provide two kinds of identification at the point of payment (a password plus biometrics for example). This will undoubtedly have been put on the backburner during past 12 months, so what should retailers do to ensure they don’t miss the deadline?

We also saw the Woolard Review announced a few weeks’ back, which investigates regulating buy now pay later (BNPL) solutions (such as Openpay, Clearpay and Klarna). We’ll discuss whether this announcement has changed anything around customer attitudes toward using these payment options, and what impact this might have on customer experience.

Attend this Virtual Roundtable networking event and walk away with insight into:

  • How you should adapt to recent payment developments
  • How your peers are adapting their payment process
  • Learn the share of revenue across payment options
  • Hear from other retailers on which payment options get high usage

*Please note that spaces on this virtual roundtable event are only available to retailers, and will be allocated on a first come, first served basis.


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Event Date 23rd Mar 2021 to 23rd Mar 2021
Event Time 11:00 to 12:00 GMT
Location Online