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Overview

Join our retail experts, alongside 10 – 15 of your senior eCommerce peers, for a virtual roundtable discussion around how click & collect has been affected by the pandemic, best approaches for reviving these delivery options, and how we can start using these to our advantage as we begin to emerge from the pandemic.

Covid-19 fast tracked the closure of thousands of shops and temporarily closed thousands more, further disrupting the landscape in 2020. In terms of the fortunes of click & collect as a viable fulfilment channel, the global pandemic proved to be both a helping hand in its development as well a handicap all at once.

This virtual roundtable will delve deeper into these contrasting statements; revealing how customer behaviour has been affected in relation to click & collect, and what approaches we might be able to take to incentivise people to use alternative delivery options again.

As ‘omnichannel’ ambitions continue to dominate many retailers’ strategies, click & collect is a tried and trusted way of connecting and harmonising stores and eCommerce. But with locker networks, third-party options, the emergence of new solutions, and burgeoning partnerships across the industry, this space refuses to remain still – continuing to present new opportunities for retailers. Join us as our guests discuss how they’re taking advantage of these opportunities within their own organisations, and how you can start translating similar success into your own operations.

Attend this Virtual Roundtable and walk away with insight into:

  • Whether customers will return to using Click & Collect again
  • What approaches can you take to incentivise people to use Click & Collect again
  • What are the benefits of Click & Collect to customers and businesses?
  • How can customers be convinced to use alternative delivery options again as we start to emerge from the pandemic

*Please note that spaces on this virtual roundtable event are only available to retailers, and will be allocated on a first come, first served basis.

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Event Date 9th Mar 2021 to 9th Mar 2021
Event Time 11:00 to 12:00 GMT
Location Online